Backup and Recovery Knowledge Base
This Knowledge Base contains articles specific to backup and recovery, including setup and troubleshooting.
Getting Started
- Glossary
- 106 - How to configure machine roll-ups and retention
- Network requirements
- System requirements and compatibility matrix
- 1484 - I can't sign up/sign in to the RedApp
Overviews
- 1094 - System state backup
- 1040 - ESE: Backup transfer deduplication
- 1028 - Snapshots
- 1025 - Group/Collection storage limits
- 027 - Backup status reporting on the Console
Guides
- 1607 - How to use the RedAPI
- 1100 - How to add or delete a Group
- 110 - How to log a support ticket
- 1099 - How to add or delete a Collection
- 1093 - How to move an Account from one Group to another
Recovery Help
- 1283 - How to do a Full System Recovery to Hyper-V with InstantData
- 1316 - How to recover a machine using the RedApp
- 923 - How to use InstantData to gain temporary access to files
- 1170 - How to use InstantData to recover your files permanently
- 1224 - FSR to Azure: How to do a Full System Recovery to Azure
Troubleshooting
- 008 - Antivirus exclusions
- 1403 - Google Drive and Gmail skipping backups with error "Requested client not authorized"
- 1473 - Azure backup and recovery troubleshooting
- 1568 - RedApp: No Azure Blob Storage items available for single item recovery
- 1090 - Unable to move local copy to and from Samba shares
Downloads
Release Notes
View all (25)Service status
- New public IP address ranges for UKDC4 and UKDC5
- StorageServer offline for unplanned maintenance (UKDC4SS95) - RESOLVED
- Network maintenance (ZADC1 & ZADC2) on 29-30 July 2026
- ArcTitan platform authentication issue
- Fix for failed Xero and Salesforce backups being rolled out