Update 11:35 GMT+1
Quarantine Reports
As part of our post-resolution monitoring and checks to confirm that all services are operating as expected, we identified that the scheduled quarantine reports did not run last night.
- We have now manually initiated the quarantine report job. All users on this server will receive their quarantine reports throughout the course of today.
- As this process typically takes a couple of hours to complete for all users, some customers may notice that their quarantine report has not yet arrived. No action is required, the job is currently running, and any outstanding reports will be delivered throughout the day.
We apologise for any inconvenience caused and thank you for your patience and understanding while we worked to resolve this issue.
Update: 11:00 GMT+1
The issue affecting access to https://us2-smtp-ui.titanhq.com has now been fully resolved.
- The UI is fully available, and customers can log in as normal.
- Mail is flowing normally.
- The email delivery delays experienced earlier this morning have been resolved.
- All services are now operating as expected.
We will continue to monitor the service to ensure ongoing stability.
We apologise for any inconvenience caused and thank you for your patience and understanding while we worked to resolve this issue.
Kind Regards,
The CyberSentriq Support Team