Email Archiving (ArcTitan) Knowledge Base

Announcements

• Introduction of new ArcTitan Admin UI and OAuth 2.0
• Server Maintenance - Completed
• Planned Maintenance – EU1 Cryoserver
• ArcTitan EU1 Scheduled System Reboot - Maintenance

Email Archiving Setup

• Email Archiving Setup
• Create a Journaling Rule
• Upload Files to an Amazon S3 Bucket
• ArcTitan Scheduled Maintenance Notice - Mailbox Reader Updates
• Email Archiving Servers

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Automated Onboarding for O365 Customers

• Customer Automated Onboarding for O365
• Step 1: Log In to Begin Automated Onboarding
• Step 2: Import Existing Emails
• Step 3: Set Up Data Guardians and Privileged Users

Onboarding for Google Workspace Customers

• Step 1: Create or Select a Google Cloud API Project
• Step 2: Configure Consent Screen
• Step 3: Set Up Google OAuth for ArcTitan SSO
• Step 4: Link the OAuth Client ID to your Workspace
• Step 5: Set Up Google Service Account to Access Mailbox Reader

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MSP Admin Guide (Classic)

• Add New Company
• View Existing Accounts
• Create New Account
• View Existing Accounts
• Monitoring

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Data Guardians (Basic Config)

• Data Guardians
• Managing Data Guardians
• Adding, Editing and Deleting a Data Guardian
• Configuring Global Account Settings

Local User Accounts (Basic Config)

• Local User Accounts
• Email Archiving User Types
• Creating a Local User Account
• Resetting a User Password
• Editing or Deleting a User Account

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LDAP Servers (Basic Config)

• Configuring LDAP Settings
• ArcTitan Servers and IPs

User Directory (Basic Config)

• User Directory
• Searching the User Directory
• Managing Additional User Email Addresses
• Managing Email Domains
• Adding a Delegated Link

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Office Add-In

• Office Add-in
• Installing the Office Add-In Locally
• Centralized Deployment of the Outlook Add-In
• Using the Office Add-In

Mailbox Reader

• Mailbox Reader
• Configuring a New Mailbox Reader Connection

Search Functions in the Email Archive

• Searching the Archive (New UI)
• Saving Your Search
• Sharing Your Search
• Filtering Search Results
• Searching the Archive (Classic)

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Browsing Search Results in the Email Archive

• Downloading Emails
• Printing Emails
• Accessing Email Headers
• Forwarding Emails
• Restoring Emails

Spaces Feature in the Email Archive

• Creating a Space
• Adding Emails to a Space
• Sharing a Space
• Creating a Legal Hold Request
• Creating a Content Deletion Request

Email Management

• Managing Exclusion Rules

SSO - OAuth (Advanced Config)

• Configuring OAuth Connection Settings

Retention Period Change Requests (Advanced Config)

• Retention Period Change Requests

Data Guardian User Guide

• Managing Requests
• Managing Transcripts