WebTitan Knowledge Base

Documentation

• WebTitan Cloud
• WebTitan Cloud Customer Admin Guide
• WebTitan Cloud Setup
• WebTitan Cloud Service Provider Admin Guide
• WebTitan OTG Guides

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Solutions

• Anonymous or Misidentified Users
• SSL Cert Update: Users Not Seeing their Block Page

Announcements

• WebTitan Scheduled Upgrades
• Investigating – DNS Resolution USA1 and USA3
• usa3.webtitancloud.com DNS incident: 2026-Feb-23 20:00 GMT

Getting Started (Customer)

• Step 1: Log in to WebTitan
• Step 2: Add your Location(s)
• Step 3: Configuring your Default Policy
• Step 4: Create a Custom Policy
• Step 5: Install WebTitan SSL certificate

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Locations

• Locations
• Managing Locations
• Adding a Static IP Location
• Adding a Dynamic DNS Location
• Adding a Roaming Location

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Policies

• Policies
• Configuring your Default Policy
• Managing Custom Policies
• Create a Custom Policy
• Edit a Custom Policy

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Data Offload

• Data Offload (Customer)
• Data Offload (MSP)
• WebTitan API Authentication
• WebTitan API URLs

Security Settings

• Security
• Two-Factor Authentication
• Changing your Password
• Forgot your Password?

Device Exceptions

• Device Exceptions
• Adding a Device Exception
• Device Exception Rules
• Adding a Device Exception Rule
• Applying a Device Exception to a Single Device

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Devices

• Devices
• Managing Settings for a Single Device
• Changing the Location & Policy Assigned to a Device
• Applying a Device Exception to a Single Device
• Editing Custom JSON Configuration for a Single Device

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WebTitan OTG (Windows)

• WebTitan OTG for Windows
• What You Need to Know Before Installing OTG for Windows
• Prerequisites for OTG for Windows Installation
• Deploying OTG for Windows Using Intune
• Downloading and Installing OTG for Windows

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WebTitan OTG (Mac)

• What You Need to Know Before Installing OTG for Mac
• Prerequisites for OTG for Mac Installation
• Deploying OTG for Mac Using Intune
• Upgrading OTG 2 for Mac Using Intune
• Downloading and Installing OTG for Mac

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Privacy Policies

• ChromebookOTG Privacy Policy

WebTitan OTG (Chromebooks)

• WebTitan OTG for Chromebooks
• What You Need to Know Before Installing OTG for Chromebooks
• Prerequisites for OTG for Chromebooks Installation
• Deploying OTG for Chromebooks
• Importing a WebTitan TLS Root Certificate in Google Workspace

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Global Settings (MSP)

• Global Block Page
• Step 3: Edit your Global Default Policy
• Category Descriptions
• Content Filtering Level Descriptions
• Step 4: Add your Global Domains

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Settings (MSP)

• Administrators
• Customizing your Interface
• Adding Support Links
• Email Settings
• Certificates

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Reporting (Customer)

• Reporting
• Exporting Report Data
• Summary Report
• Behavior Reports
• Blocked Reports

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Content Filtering (Customer)

• Domains
• Managing Domains
• Adding an Allowed Domain
• Adding a Blocked Domain
• Block Page

Settings (Customer)

• Administrators
• Certificates
• Downloading an SSL or PEM Certificate
• Importing a WebTitan TLS Root Certificate in Google Workspace
• Testing Domain Categorization

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