PAGE CONTENTS
Use the Settings tab to manage account information, edit your block page, create cloud keys, manage OTG devices and identify locations for WebTitan Cloud:
Account details: view details of your account and change your timezone.
Block page: view and edit your block page.
Locations: identify your locations.
Device Configuration: edit global OTG 2 device settings.
Devices: manage individual OTG 2 devices associated with your WebTitan Cloud.
Account Details
Settings > Account allows you to view details of the account you are currently logged in to. You can also use this tab to change your timezone.
Changing your Time Zone
To apply a different time zone to your account, go to Settings > Account and follow these steps:
Click Change Timezone.
Choose your new time zone from the list.
Click Save.
Important
A correct time zone ensures that Dashboard, History and Reporting show the correct time.
Block Pages
A Block Page or Access Denied Page is the web page that displays when a user attempts to access a website that they are not permitted to view because of their policy settings. Block pages are fully customizable in WebTitan Cloud.
Follow these steps to edit your block page:
Go to Settings > Block Page.
Here is a sample block page. Edit the displayed fields as described in the table below:
Field
Description
Title:
This specifies the title that will appear for the access denied page.
Default is WebTitan Cloud: Access Denied.
Access Denied Message:
Provides a brief message to users as to why they are receiving this page. The system will also provide a reason for the request being blocked immediately after this text.
Default is The web page you are trying to access has been blocked by the WebTitan Cloud Web Filter.
Additional Information:
Specify any additional information you want to present, e.g. links to your corporate usage policy.
Default is Management have deemed that access to this web page is inappropriate at this time. Please contact your supervisor if you feel that this is incorrect.
Cloud Key Message:
The message that asks a user to input a Cloud key. Cloud Keys allow anybody who receives a block page to bypass it - see Cloud Keys.
Note
If no cloud keys are defined, or they are not active, this option will not show on the block page.
Default is Enter Cloud Key to continue.
Click Save to save any changes.
Click Reset to reset the block page to the default settings (see sample image above).
Click Preview to preview the block page.
Click Advanced to modify the CSS style sheet and further customize your block page, e.g. add your company logo.
Placeholders
When customizing your block page, the following placeholders can also be used. Placeholders are replaced when a user views the block page:
Placeholder | Example of replaced text |
|---|---|
%%CLIENT_IP%% | 123.45.67.89 |
%%URL%% | http://www.example.com/pizza.html |
%%REASON%% | Prohibited by URL database (Gambling) |
%%DOMAIN%% | http://www.example.com |
%%CATEGORY%% | Gambling |
%%COPYRIGHT%% | ©2006-2019 Copperfasten Technologies |
Changing your WebTitan Cloud Password
To change the password on your WebTitan Cloud account, go to Management > Change Password and follow these steps:
Enter your current password in the Old Password: field.
Enter your new password in the New Password: field.
Re-enter your new password in the Confirm Password: field.
Click Save.
A good password should contain a mix of uppercase and lowercase letters as well as numbers and punctuation. To prevent possible dictionary attacks, a password should not spell out any words found in the dictionary. Passwords are case-sensitive.
Two-Factor Authentication
Two-factor authentication (2FA) is an additional layer of security used to protect your WebTitan account from unauthorized access. If 2FA is enabled, a user provides their username and password on login and then must also provide an additional piece of information known only to them. This additional piece of information is a one-time password, regenerated every thirty seconds.
Go to Settings > Change Password to manage 2FA settings, or if you are a WebTitan Cloud customer administrator go to Management > Change Password.
Warning
If you are a WebTitan Gateway or Service Provider admin using 2FA, it is recommended you use NTP (Network Time Protocol) synchronization to ensure your system clock is in sync. It is not possible to login using your 2FA device if your system clock drifts out of sync. However, your backup codes will still work.
Go to System Setup > Time > NTP to enable NTP.
Follow the steps below to set up two-factor authentication:
Before continuing, you must download and install an authenticator phone app, e.g. Google Authenticator or FreeOTP.
Scan the QR code using the authenticator app installed in step 1.
If you are unable to scan the QR code, manually enter the OTP (One Time Password) secret provided in the OTP Secret: field.
In the Code: field, enter the code generated from the authenticator phone app.
Click Register.
Recovery Codes
A set of recovery codes are generated when 2FA is enabled. Store these codes carefully as they are the only way to access your WebTitan account if the device you registered 2FA on is lost.
The recovery codes are one-time use and they must be used in sequential order.